1. Free trial and subscription billing
Free trial. If you are eligible, your 7-day free trial starts the day you subscribe. A card is required. When the trial ends, your card will be charged the plan price for your selected billing period, and your subscription will renew automatically every billing period until you cancel. Cancel anytime in Settings > Billing before the trial ends to avoid being charged.
Without a trial. Your card will be charged the plan price on the day you subscribe, and your subscription will renew automatically every billing period until you cancel. Cancel anytime in Settings > Billing to stop future charges.
Monthly plans are billed each month and annual plans are billed once each year at the then-current price. Applicable taxes may be added. Annual pricing provides 12 months of access for the price of 10 months and is charged in one payment.
2. Seven-day first-purchase refund
A customer making a first paid purchase of AssetUpside may request a refund within seven calendar days after that initial charge. The request must be sent from the account email to support@assetupside.com and include enough information to identify the purchase. This courtesy window applies once per customer or organization and does not reset after cancellation, resubscription, a plan change, or creation of another account.
3. Non-refundable charges
Except for the seven-day first-purchase window or where law requires otherwise, subscription charges are non-refundable. This includes renewals, partial billing periods, unused time, unused capacity, downgrades, plan changes, and accounts suspended or terminated for a breach of the Terms. We do not provide prorated refunds or credits for cancellation during a paid term.
4. How to cancel
You may cancel through the billing controls in Settings. Cancellation must be completed before the renewal charge. Unless law requires otherwise, access continues through the end of the already-paid billing term and cancellation prevents the next renewal. Deleting the app, stopping use, or sending a general message does not by itself cancel a subscription.
After your subscription ends, your account stays available in read-only mode for 60 days so you can export your data from Settings. After that, data is deleted on the schedule described in our Privacy Policy.
5. Plan changes and payment issues
Charges or credits for plan changes are shown during the billing process and may be prorated. If a payment fails, we may retry it, restrict paid features, or end the subscription. Bank or foreign-transaction fees are imposed by your financial institution and are not refundable by us.
6. Processing an approved refund
Approved refunds are returned to the original payment method. Processing time depends on the payment provider and financial institution. Refunds do not include fees charged independently by a bank or card issuer. Nothing in this Policy limits non-waivable rights under applicable law.
7. Contact
Asset Upside, LLC
3604 Fernandina Rd, Ste 206
Columbia, SC 29210
support@assetupside.com